ORDERING is quick, simple and secure just add any items you wish to purchase into the shopping basket. You can view your basket at any time by clicking "view basket" which appears at the bottom of the page you are ordering from. After you have finished your selection, click on "Checkout" and you will be asked for the details that I need to be able to satisfy the order.

To customers outside of the UK please email me first so that I can arange postage costs.You can email me at the email address below or by using the contact form.

I accept credit and debit card payment via Paypal which means you can shop securely from any part of the world, without any cost to yourself. Your credit card company will convert the transaction to your local currency.  

 

 

PAYMENT in full must be received with your order. Please note that no order will be dispatched until payment in full has been received and in the case of cheques not until the cheque has cleared.

 

TELEPHONE ORDERS, unfortunately I am unable to accept telephone orders at this time.

DESCRIPTIONS are those used commonly in the trade and beads are as described by my suppliers and are given in good faith. When the terms gold and silver are used, these are intended to refer to colour only unless otherwise stated. As items are handmade and some comprise natural materials then slight variations in size, shape and colour may occur although I will attempt to match items as best as I can. Images of items are as accurate a representation of colours as I can achieve but are intended as a guide only and not an exact match.

 

NICKEL content most items are bought from UK suppliers who are able to confirm that most metal components comply with EU nickel directives and are low nickel. Exceptions to this are those items made and supplied from outside the EU for which it is not always possible to guarantee the nickel content. Metals in direct contact with the skin eg chains and earhooks are all EU compliant. However anyone with particular sensitivity may prefer to avoid items which include Tibetan silver or silver spacer beads.

 

DESPATCH - I aim to despatch all orders within 2-3 working days of receiving payment. Please allow a little extra time in the run up to Christmas. Other holiday periods will be clearly noted on the website to indicate when orders might be delayed.

RETURNS - All of my items are covered by a no-quibble refund policy.  If you are in any way unhappy with any of my items all you need to do is to return them to me, in their original packaging - preferably with a photocopy of your invoice. Upon their receipt I will refund you the purchase price. The return postage will only be refunded when the item is deemed faulty rather than because you changed your mind. I would also ask that any returns be made within 14 days of delivery. As refunds can only be given on items received by me I would suggest a form of recorded postage when returning items. None of this affects your statutory rights.

 

You can contact me by email AnnwylCariad@Aol.com or phone 07833566533